The last few months have been incredibly eye-opening and one of the reasons I first began this new venture – I have been able to fully embed in a company looking for hands-on marketing communications guidance and production and genuinely make a difference. The step away from rigid agency life into a closer client role has been refreshing, and occasionally frustrating but that is another blog post…
There was an odd pride came over me yesterday during lunch with the founder and CEO when he told me he had got into an argument with his wife. When I asked why, expecting the response to be about a shopping trip or forgetting an anniversary, he explained that a friend of his wife’s had seen in the news an announcement of a major industrial accolade for his company, and his name all over the press. The CEO, always focused on sales and market development rather than the glitz and glamour of events and awards, was in trouble with his proud and supportive wife because he had forgotten to mention the prize. He was grassed up by his newfound fame, all because of a media campaign I had instigated with the Head of Marketing.
That CEO is Bakhtiar Wain of Avanceon and they are now recognised as Best System Integrators by Schneider Electric, a company they have partnered with on various projects across the Middle East. This little anecdote serves to remind me of the great strides I have managed to take at this company, where the very idea of communicating their success is alien. Now, with this little taste of fame, we are starting to turn the corner.
Last week was one of the biggest trade shows in the Middle East and Ashton and Ashton went along to check on two things: marketing tactics in use by the real estate industry and also to get a glimpse of what Dubai will look like in the near future.
Learnings were as follows:
Big stands with big models are still the norm (no surprise), but there are more engaging elements such as 360 degree video screens and holograms coming into play.
The event hasn’t got any smaller – must wear comfortable shoes, note to self and wife.
Popular stands are the ones who announce in big bold signs that they have low sign-on fees for property purchases – very old school but at the end of the day it is sales that matter!
And here is a small selection of pictures from the event – here
I’ve recently been working through a knowledge nanagement course via the wonderful MOOC that is edX, littered with intriguing modules delivered by Harvard, MIT and other global leaders in education. What drew me to this course was a common concern clients have, which is linked to intellectual capital.
It is remarkable how much company knowledge is held inside the minds of employees, but not recorded anywhere else. The danger here is if you lose the employee, that knowledge is lost forever. Short of inserting a dystopian microchip into employee heads that can easily be extracted as they finish their contract, the only option available is to elicit knowledge through interview or conversation.
This initial knowledge audit can help build out the framework for a knowledge database, because until you have a firm handle on what they know you can’t really start classifying for later accessibility. Perhaps most important in the whole process is how the data is recorded. Clear naming and tagging should enable easy access, with hosting in a shared drive possibly hosted in the cloud. The next step is defining access levels per company member.
Two examples from my five year career in agency spring to mind.
Upon arrival in Dubai, my agency didn’t even have a shared drive, which scared me! Imagine if a laptop broke that stored all aspects of a project, or supplier database goes missing? Wasted time and frustrations would run high, but a shared drive with clear folder structure is a step in the right direction.
The second example was at my last agency, and my excitement when they launched a global knowledge repository and encourage everyone to upload case studies, credentials and best practice. Brilliant innovation and empowered individuals to blow their own trumpets through posting success stories to share with your global colleagues. Although I was somewhat surprised it was only happening in 2015, it was a major step forward in company-wide knowledge sharing.
When the knowledge is accessible, it makes it easier to tell your stories and enhance your business efficacy in a much shorter timeframe. The job of the content creator and strategist is streamlined, always appreciated and something we can put into place for your business as part of our comprehensive communications planning.